Privacy policy

Last Updated: July 21, 2026

JAXON THREAD INC ("JAXON THREAD," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, create an account, place an order, or otherwise interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products and services
Provide customer support
Manage returns and exchanges
Improve website performance and user experience
Communicate important account or order updates
Detect fraud and enhance website security
Comply with legal obligations
Send promotional offers and marketing communications (where permitted by law)

Marketing Communications

With your consent, we may send promotional emails regarding new arrivals, special offers, discounts, and updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember customer preferences
Analyze website traffic
Personalize shopping experiences
Measure marketing effectiveness

You may control cookie preferences through your browser settings.

Sharing of Information

We do not sell your personal information.

However, we may share information with trusted third parties when necessary to operate our business, including:

Payment processors
Shipping and fulfillment providers
Customer support providers
Analytics providers
Marketing service providers
Website hosting and technology partners

These service providers are only authorized to use your information to perform services on our behalf.

Shopify Platform

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and services.

Information submitted through our website may be processed by Shopify and its service providers in accordance with Shopify's privacy practices.

For additional information, please review Shopify's Privacy Policy.

Data Security

We implement commercially reasonable safeguards designed to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

While we take security seriously, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer service
Comply with legal obligations
Resolve disputes
Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

Children's Privacy

Our website and services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that a child has submitted personal information, we will promptly remove such information from our records.

Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

Right to access personal information
Right to correct inaccurate information
Right to request deletion
Right to restrict processing
Right to data portability
Right to object to certain uses of personal information

To exercise any privacy rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

International Data Transfers

Your information may be processed and stored in countries outside your country of residence. By using our services, you consent to such transfers where permitted by applicable law.