Shipping policy

Last Updated: July 21, 2026

At JAXON THREAD INC, we are committed to delivering your orders quickly, securely, and efficiently. This Shipping Policy explains our processing times, shipping methods, and delivery expectations.

Shipping Options

We currently offer the following shipping methods within the United States:

Standard Shipping

$5.99 Flat Rate

Estimated delivery: 5–8 Business Days
Available for orders under $50

Free Shipping

FREE on Orders Over $50

Estimated delivery: 5–8 Business Days
Automatically applied at checkout for qualifying orders

Express Shipping

$12.00 Flat Rate

Estimated delivery: 2–4 Business Days
Available at checkout

Delivery estimates are provided as guidelines and may vary based on carrier operations, weather conditions, holidays, and destination.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or federal holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Order Tracking

After your order has been dispatched, a tracking number will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to become available within the carrier's system.

Shipping Locations

We currently ship throughout the United States.

At this time, we do not offer international shipping. We may expand our shipping destinations in the future.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

JAXON THREAD INC is not responsible for:

Incorrect addresses entered by customers
Failed delivery attempts
Delays resulting from inaccurate shipping information

If you notice an error in your shipping address, please contact us immediately.

Order Changes & Cancellations

Because orders are processed quickly, changes or cancellations can only be requested within 2 hours of placing an order.

While we will do our best to accommodate requests, we cannot guarantee modifications once order fulfillment has begun.

Delayed Deliveries

While we strive to meet all delivery estimates, shipping delays may occasionally occur due to:

Severe weather conditions
Carrier delays
High seasonal demand
Customs or regulatory inspections
Events beyond our reasonable control

JAXON THREAD INC is not liable for delays caused by third-party shipping carriers.

Lost, Stolen, or Damaged Packages

Once a package has been marked as delivered by the shipping carrier, responsibility transfers to the customer.

If your package arrives damaged, please contact us within 7 days of delivery and provide:

Your order number
Photos of the damaged package
Photos of the damaged item(s)

We will review each case individually and work toward an appropriate resolution.

Missing Packages

If your tracking information indicates delivery but you have not received your package, we recommend:

Checking with household members or neighbors.
Contacting the shipping carrier directly.
Waiting up to 48 hours, as some carriers mark packages as delivered before final drop-off.

If the package remains missing, please contact our support team.