Refund policy

JAXON THREAD INC
3561 Hildale Ave
Oroville CA 95966

📞 +1 (386)-296-1328
📧 Jaxonthreadinc@proton.me

Last Updated: July 2026

Our Commitment to Customer Satisfaction

At JAXON THREAD INC, we are committed to providing high-quality apparel and ensuring a positive shopping experience. If you are not completely satisfied with your purchase, we're here to help.

1. Return Policy

We accept return requests within 30 days of delivery for eligible items.

To qualify for a return, the item must:

Be unworn, unused, and unwashed.
Be in its original condition.
Include all original tags and packaging.
Be accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

Worn, washed, altered, or damaged items.
Items returned without original tags attached.
Final Sale, Clearance, or Promotional items marked as non-returnable.
Gift cards.
Customized or personalized products.

3. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: Jaxonthreadinc@proton.me
Phone: +1 (386)-296-1328

Please provide:

Full Name
Order Number
Item(s) you wish to return
Reason for the return request

Once your request is approved, we will provide return instructions.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

4. Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as JAXON THREADS INC is not responsible for returns lost during transit.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

A damaged item
A defective product
An incorrect item

Contact us within 7 days of delivery at Jaxonthreadinc@proton.me and include photographs of the product and packaging.

Upon verification, we will provide a replacement or full refund at no additional cost.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing typically takes 5–10 business days, depending on your financial institution.

7. Late or Missing Refunds

If you have not received your refund after the stated processing period:

Check your bank account again.
Contact your credit card provider or payment service.
Contact your bank, as processing times may vary.

If you still require assistance, please contact us at Jaxonthreadinc@proton.me.

8. Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent. If you need an exchange, please contact our support team for assistance.